One-day AMMI professional workshop on process mapping, SIPOC, cross-functional process maps, value-added analysis, risk analysis and process improvement. Thursday 22 October, 9am–5:15pm at Iconic Marjorie Hotel Penang, with online option. Open to public registration. Standard public fee RM1,215 in-person; verify availability with AMMI. This standalone one-day course can be registered separately from the longer Manufacturing Excellence certificate.