Last updated: September 2026

PenangBiz.com offers digital products and digital services directly and also helps users discover products and services offered independently by listed businesses.

PenangBiz.com is operated by PenangBiz Online (SSM Business Registration No.: 202603256439 (AS0522365-K)).

This policy explains which refund or return arrangements apply depending on who provides the product or service.

Digital Products Purchased Directly from PenangBiz.com

For digital products, access may be provided after payment through a download, online access, email delivery or by granting access to the account specified during purchase.

Because digital products can generally be accessed or used immediately after delivery, refunds are generally not available once the digital product has been delivered or access has been granted, except where required by applicable law.

If you:

• receive the wrong product;
• experience a technical problem that prevents reasonable use of the product; or
• cannot access your purchase,

please contact us. We will make reasonable efforts to resolve the issue.

PenangBiz Pro and Other Digital Services

PenangBiz.com may offer paid services such as business setup, Pro listings, subscriptions and other digital services.

The applicable price, service scope and billing arrangement will be shown or communicated when the service is ordered.

Setup Fees

Where a service includes a one-time setup fee, work may begin after payment or confirmation of the order.

If you request cancellation before PenangBiz.com has begun the setup work, please contact us and we will review the request.

Once setup work has commenced or the agreed setup service has been substantially provided, the setup fee is generally non-refundable, except where required by applicable law or where PenangBiz.com is unable to provide the agreed service.

Subscription Fees

Where a PenangBiz service is charged on a recurring basis, such as a monthly Pro subscription, you may request cancellation in accordance with the cancellation method applicable to that service.

Cancellation normally prevents future subscription charges but does not automatically refund a subscription period that has already begun.

Access to paid features may continue until the end of the applicable paid period unless otherwise stated.

If a payment was made in error, charged more than once, or relates to a service that PenangBiz.com is unable to provide, please contact us so that we can review the matter.

Products Purchased from Another Seller

Some products displayed on PenangBiz.com link to a seller’s own website, online store, marketplace or other sales channel.

Purchases completed through those sellers are transactions between the customer and the respective seller and are subject to that seller’s payment, delivery, cancellation, return and refund policies.

PenangBiz.com does not process or control those transactions unless expressly stated otherwise.

Products Ordered Directly from Listed Businesses

Some products may be ordered by contacting a listed business directly, including through WhatsApp, telephone or another contact method.

The purchase, payment, delivery, cancellation, return and refund arrangements are between the customer and that business.

Customers should discuss any cancellation, return, exchange or refund directly with the seller.

Events and Other Third-Party Services

Where PenangBiz.com displays an event, promotion, booking opportunity or service provided by another business or organiser, any payment, cancellation or refund arrangement is subject to the terms of the relevant provider unless PenangBiz.com expressly states that it is the seller.

Nothing in This Policy Limits Legal Rights

Nothing in this policy is intended to exclude or limit rights or remedies that cannot lawfully be excluded under applicable Malaysian law.

Hubungi Kami

For products or services purchased directly from PenangBiz.com, or if you believe there has been an incorrect or duplicate payment, please contact:

PenangBiz Online
SSM Business Registration No.: 202603256439 (AS0522365-K)
Website: PenangBiz.com
Email: info@penangbiz.com

Please provide sufficient information for us to identify the relevant purchase or service.