Privacy Policy

Last updated: September 2026

PenangBiz.com respects your privacy and is committed to handling personal data responsibly.

PenangBiz.com is operated by PenangBiz Online (SSM Business Registration No.: 202603256439 (AS0522365-K)). This Privacy Policy explains how we collect, use, disclose, store and manage information when you use PenangBiz.com, contact us, submit or claim a business listing, use our services, or otherwise interact with the platform.

Information We Collect

The information we collect depends on how you interact with PenangBiz.com.

Information You Provide to Us

You may voluntarily provide information such as:

• your name;
• email address;
• telephone or WhatsApp number;
• business name and business details;
• business address and operating hours;
• website and social media information;
• business descriptions, products, services, events and promotions;
• photographs, logos and other materials you submit;
• information submitted when claiming or updating a business listing;
• enquiries, feedback and correspondence; and
• information reasonably required to provide a PenangBiz service.

Please avoid submitting personal information that is not necessary for the relevant purpose.

Information From Publicly Available Sources

PenangBiz.com operates a local business directory and may collect factual business information from publicly available sources.

This may include:

• business name;
• business category;
• publicly listed business address;
• publicly listed telephone or contact details;
• operating hours;
• website or social media links;
• publicly available information about products or services; and
• other factual information reasonably relevant to a business directory.

Sources may include official business websites or social media pages, publicly accessible directories, maps, booking or marketplace platforms, public business pages and other publicly available sources.

PenangBiz.com may use this information to create or maintain an Unclaimed Listing.

An Unclaimed Listing has not necessarily been submitted or approved by the business concerned.

Some publicly available business information may also constitute personal data where it identifies an individual, for example where a sole proprietor publicly uses a personal name or telephone number for business purposes.

We aim to collect and display only information reasonably relevant to the operation of the directory.

Technical and Website Usage Information

When you visit PenangBiz.com, certain technical information may be collected automatically through our website, hosting services, security tools, cookies or analytics technologies.

This may include information such as:

• IP address;
• browser or device type;
• pages visited;
• approximate visit time and duration;
• referring pages or websites; and
• information necessary for website security and performance.

More information about cookies is available in our Cookies Policy.

How We Use Information

We may use information to:

• operate and maintain the PenangBiz business directory;
• create and maintain business listings;
• respond to enquiries and requests;
• process business submissions and listing claims;
• verify or review requests to control a business listing;
• correct or update business information;
• administer products, events and promotions;
• provide PenangBiz digital services and paid services;
• communicate with customers and business representatives;
• prevent impersonation, fraud, spam and misuse;
• maintain appropriate administrative and transaction records;
• improve the website, directory, search functions and services;
• understand how visitors use PenangBiz.com;
• protect the security and integrity of the platform; and
• comply with applicable legal and regulatory requirements.

We aim to use personal data only for purposes reasonably connected with why it was collected or otherwise as permitted by applicable law.

Business Listings and Public Information

Information displayed in the PenangBiz directory is intended primarily to help users discover and contact businesses.

Where PenangBiz.com creates an Unclaimed Listing from public sources, we generally aim to use factual business information rather than unnecessary personal information.

We do not treat the fact that information is publicly accessible as permission to use it for any unrelated purpose.

Business owners or authorised representatives may contact us if information displayed in a listing is inaccurate or should be reviewed.

Claimed Business Listings

When someone requests to claim a business listing, we may collect information reasonably necessary to assess whether that person is associated with or authorised to represent the business.

This information may include contact details, correspondence and other reasonable evidence relevant to the claim.

Information supplied for verification may be retained where reasonably necessary to maintain an audit record, prevent fraudulent claims or resolve subsequent disputes.

Claiming a listing does not make information that was provided privately to PenangBiz.com automatically public. We will only display information intended for the business listing or otherwise appropriate for publication.

Disclosure of Information

PenangBiz.com does not sell or rent personal data to third parties for their independent marketing purposes.

Information may nevertheless be disclosed where reasonably necessary to:

• service providers that help us operate our website, hosting, email, payments, analytics, security or other platform functions;
• process a service requested by you;
• protect PenangBiz.com, our users or others from fraud, abuse or security threats;
• comply with applicable law, legal processes or lawful requests; or
• establish, exercise or defend legal rights.

Where business information is intentionally submitted for publication in a public business listing, product or event page, that information may naturally be visible to visitors of PenangBiz.com.

Third-party service providers may process information according to their own applicable terms and privacy practices.

External Links and Third-Party Services

PenangBiz.com may link to business websites, social media platforms, messaging services, online stores, maps, booking services and other external websites.

When you follow an external link or use a third-party service, that service may collect information independently.

PenangBiz.com does not control the privacy practices of independently operated third-party websites and services. You should review their privacy information where appropriate.

Cookies and Analytics

PenangBiz.com may use cookies and similar technologies required for website functionality, security, preferences, analytics or performance.

Where applicable, we may use analytics tools to understand general website usage and improve PenangBiz.com.

Further information is available in our Cookies Policy.

Data Accuracy and Correction

We take reasonable steps to maintain accurate information where appropriate.

However, business information can change and information obtained from public sources may become outdated.

If you believe personal or business information displayed on PenangBiz.com is inaccurate, incomplete or outdated, you may contact us to request a correction.

We may request reasonable information to verify your identity or relationship with the relevant business before making certain changes.

Access to Personal Data

Subject to applicable law and any permitted exceptions, you may contact us to request access to or correction of personal data relating to you that is held by PenangBiz.com.

We may need to verify your identity before processing such a request.

Removal and Objection Requests

If you are a business owner, authorised representative or individual concerned about information appearing on PenangBiz.com, you may contact us to request that the information be reviewed, corrected or removed.

We will assess requests reasonably based on the circumstances, the nature and source of the information, our directory purpose and applicable law.

We may request information reasonably necessary to establish your identity or authority in order to prevent fraudulent or unauthorised removal requests.

Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, our legitimate administrative and operational requirements, dispute prevention and resolution, security, record keeping, or applicable legal requirements.

Information that is no longer reasonably required will be deleted, anonymised or otherwise appropriately handled where practicable.

Certain records may need to be retained after a business listing or customer relationship ends, for example transaction records, claim history, correspondence or information necessary to resolve disputes or comply with legal obligations.

Data Security

We take reasonable administrative and technical measures to protect information under our control against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or online storage system can be guaranteed to be completely secure.

Users are responsible for taking reasonable care when submitting information online and for protecting access to their own accounts, devices and communications.

Children’s Personal Data

PenangBiz.com is primarily a business discovery and digital services platform and is not intended to collect unnecessary personal data from children.

If you believe that a child has provided personal data to PenangBiz.com in circumstances where appropriate consent may be required, please contact us so that we can review the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to PenangBiz.com, our services, technologies, operating practices or applicable requirements.

The Last updated date at the top of this page will be revised when material changes are made.

Hubungi Kami

For privacy questions, requests to access or correct personal data, or concerns regarding information displayed on PenangBiz.com, please contact:

PenangBiz Online
SSM Business Registration No.: 202603256439 (AS0522365-K)
Website: PenangBiz.com
Email: info@penangbiz.com