Last updated: September 2026

PenangBiz.com features products from Penang businesses as well as digital products sold directly by PenangBiz.com.

Products purchased directly from PenangBiz.com
For digital products, access is provided after payment and may be delivered by download or by granting access to the Google account provided during checkout. Due to the digital nature of these products, refunds are generally not available once the product has been delivered or access has been granted.

If you experience a technical problem, receive the wrong product, or are unable to access your purchase, please contact us and we will assist you.

Products purchased from another seller
Some products on PenangBiz.com link directly to the seller’s own website, online store, or other sales channel. Purchases made through those sellers are subject to the seller’s own payment, delivery, return and refund policies. PenangBiz.com does not process those transactions.

Products ordered directly from local businesses
Products ordered through WhatsApp or directly from a listed business are arranged between the customer and that business. Any cancellation, return or refund should be discussed directly with the seller.

Contact
For purchases made directly through PenangBiz.com, please contact us at info@penangbiz.com if you need assistance.